Wednesday, July 1, 2009
We just added another team member with lots of Cisco experience to our quickly growing network and IT support services company.
Thursday, June 25, 2009
Check out my new listing on Tweba - Network Support and IT Services - http://ping.fm/frZtB
Monday, June 15, 2009
SysArc Announces Additional Location--Reston, VA
SysArc is pleased to announce the launching of an additional office location at 12156 Tryton Way, Reston, Virginia 20190.
Friday, June 5, 2009
The Latest in Email Tracking Technology
The Latest in Email Tracking and Notification Technology
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
Additional Network Support Engineer
We are seeking an additional Network Support Engineer or IT Administrator to be based in either our Rockville Maryland or District of Columbia office locations. Please visit us at http://www.sysarc.com for additional information.
Wednesday, May 20, 2009
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc IT Support Service Offerings
Check out this SlideShare Presentation:
SysArc IT Support Service Offerings
View more presentations from James Eglin.
SysArc Network Support Brochure
Check out this SlideShare Presentation:
SysArc Network Support Brochure
View more documents from James Eglin.
Thursday, May 14, 2009
IT Support Services Best Practices
SysArc was recently mentioned in Inc. TECHNOLOGY. Please let us know if you would like any additional information.
Wednesday, May 13, 2009
James Eglin-SysArc Profile
Please check out my latest profile on http://sta.rtup.biz/profile/JamesEglin798
Wednesday, May 6, 2009
Latest Profile on Google
Please see http://www.google.com/profiles/102201820021265537306 to view my latest Google profile.
Tuesday, May 5, 2009
IT and Network Support Administration Position
We have interviewed several very qualified candidates for our network support administration job opening and are hopeful that we can have another new team member on board very shortly. In addition, we have identified a couple of very promising locations for our new Baltimore office.
Thursday, April 9, 2009
IT System Administrator
Due to the continued rapid expansion of of our IT and Network support services business, we have an immediate need for an additional systems administrator based in either our Rockville, MD or Washington DC office locations.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
Monday, March 23, 2009
IT Support Services
Additional information about our IT support services has been added to our website.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
Wednesday, March 4, 2009
IT and Network Support Services
SysArc was recently featured in Inc. Technology discussing some of the big IT lessons that small businesses can learn.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
Wednesday, February 18, 2009
SysArc Latest News
James Eglin's application for membership in ACG National Capital has been approved!!
For additional information on the latest happenings at SysArc, please visit us at http://www.sysarc.com or call 800-699-0925.
Friday, February 6, 2009
SysArc Corporate Feed
I updated my LinkedIn profile to include our RSS Feed.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
James Eglin--SysArc--A Network Support Services Company.
I updated my profile on LinkedIn.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.
Thursday, February 5, 2009
Network Support Job Opening
We’re Hiring!!
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Excellent Benefits
Please visit us at http://www.sysarc.com for additional information.
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Excellent Benefits
Please visit us at http://www.sysarc.com for additional information.
Wednesday, January 28, 2009
SysArc, Inc. Launches Network Support Corporate Blog
For Immediate Release
Organizations can now stay informed about all the latest news from SysArc, Inc.
SysArc, Inc. is pleased to announce the launching of their Corporate Blog to keep existing and prospective network support clients informed with all of the latest happenings at SysArc, Inc.
This Blog may be viewed at http://networksupportcompany.blogspot.com/.
“We are delighted that so many organizations have taken such an interest in our network support service offerings. The use of a Corporate Blog is an ideal medium to share technical tips and tricks as well as provide interested parties with updates on SysArc’s continued expansion and enhancement of our IT support services” stated James Eglin, Partner.
About Company:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing affordable and reliable network support and IT services to organizations throughout the Maryland, Virginia & Washington DC areas.
Their comprehensive service offerings can be tailored to meet your unique technical and support needs and they can provide you with a scalable solution plan that considers any potential budget limitations.
Their technical service offerings include:
High Quality/High Touch Technical Support Services
Flexible IT Support Plans
24/7 Server Monitoring and On-Going Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup & Disaster Recovery Solutions
Managed Co-Location
Network Assessments and IT Audits
Network Design and Implementation
CAT 6 Cabling
CISCO Installation and Support
Information Technology Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Additional Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
Organizations can now stay informed about all the latest news from SysArc, Inc.
SysArc, Inc. is pleased to announce the launching of their Corporate Blog to keep existing and prospective network support clients informed with all of the latest happenings at SysArc, Inc.
This Blog may be viewed at http://networksupportcompany.blogspot.com/.
“We are delighted that so many organizations have taken such an interest in our network support service offerings. The use of a Corporate Blog is an ideal medium to share technical tips and tricks as well as provide interested parties with updates on SysArc’s continued expansion and enhancement of our IT support services” stated James Eglin, Partner.
About Company:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing affordable and reliable network support and IT services to organizations throughout the Maryland, Virginia & Washington DC areas.
Their comprehensive service offerings can be tailored to meet your unique technical and support needs and they can provide you with a scalable solution plan that considers any potential budget limitations.
Their technical service offerings include:
High Quality/High Touch Technical Support Services
Flexible IT Support Plans
24/7 Server Monitoring and On-Going Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup & Disaster Recovery Solutions
Managed Co-Location
Network Assessments and IT Audits
Network Design and Implementation
CAT 6 Cabling
CISCO Installation and Support
Information Technology Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Additional Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
Wednesday, January 21, 2009
SysArc, Inc. Announces New IT and Network Support Service Offerings
SysArc, Inc. Announces New IT and Network Support Service Offerings
OnCall Network Service Offers Best Value in Managed Support Services
January 21th, 2009-Rockville MD—SysArc, Inc. is pleased to announce that they have expanded their IT and network support service offering to include their OnCall Plan.
This latest offering was designed to provide clients with an affordable yet attractive solution to ensuring the proper maintenance of their infrastructure investment.
"The initial response to our new service offerings--especially our OnCall Plan-- has been very positive and we believe this demonstrates our ability to continually meet the needs of our market place" declared James Eglin, Partner.
Please visit http://www.sysarc.com/services/it-support-services/ for additional information about the comprehensive and cost-effective IT and network support plans and services offered by SysArc, Inc. to clients throughout the Maryland, Virginia and Washington DC areas.
About Sysrc, Inc.:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing responsive and cost-effective information technology and network infrastructure support and services to small and mid-sized businesses throughout Maryland, Virginia & Washington DC.
Their comprehensive technical support plans can be customized by their Certified engineers to meet your unique technical needs and requirements and provide you with a scalable solution plan that considers any potential budget constraints.
Their current service offerings include:
High Quality/High Touch Technical Support Services
24/7 Server Monitoring and Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup and Disaster Recovery
Managed Co-Location
Network Assessments
Network Design and Installation
CAT 6 Cabling
CISCO Installation and Support
IT Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
Tuesday, January 13, 2009
Our Latest IT Support Services Plan
SysArc is pleased to announce the introduction of our new OnCall IT Support Services Plan.
Please call us at 800 699 0925 for additional details.
Please call us at 800 699 0925 for additional details.
Friday, December 19, 2008
Top Tehnology Products of 2008--Review by SysArc, Inc.
Top Technology Products of 2008
Due to the wide variety of organizations located in the Washington DC area, we have an opportunity to review and test a number products each year in search of solutions for our customer’s unique business requirements. One resource we often consult is Computer Reseller News (CRN). As a matter of fact, they just released their latest selections for products of the year within several categories. Please visit the following link to learn (http://www.crn.com/it-channel/212202127;jsessionid=2YUT5N03I41FKQSNDLPSKH0CJUNN2JVN?pgno=1 ).
The CRN Test Center evaluates hundreds of offerings and reviews the technical features as well as the potential business implications of their product selections. We thought it would be helpful if we shared a fewof the highlights in the event your business was seeking similar solutions in the upcoming year. The product reviews are very insightful and written for both the technical and non-technical reader.
For the product of the year selection(s), there are a few new entrants, a couple of the usual recipients and afew that were real surprises.
One example of a new player in the market is the ZoneFlex 7942 from Ruckus Wireless. This product is a new Wireless Access Point but looks like a sure fire winner. It has patent pending technology that boosts the performance by pending horizontal and vertical polarized antennas that are able to coordinate multiple paths as signal strengths change on a client for your wireless network. You should be sure to check this solution out if you are implementing a wireless network in your organization in 2009.
Looking for a solid desktop at a great value ? Check out the Dell Vostro 220 at $319. It was built with an Intel Core 2 Duo E7200 CPU at 2.53GHz and 4GB of RAM. What a bargain!
We were a little surprised at their selection for “best” operating system. Windows Server 2008 was selected and based on how well Vista was received in the market place, we thought this was an interesting pick. The replacement for Windows Server 2003 gets high marks for streamlined server roles, increased performance, a free hypervisor for server virtualization, improved security and upgraded management tools.
Another surprise to us was in the Smartphone category. The Apple iPhone 3G won out over stiff competition from the Blackberry Storm and the T-Mobile G1 Android. Apple seems to have resolved the earlier issues it had with integrating over the firewall with corporate email systems including Microsoft Exchange and that could be a contributing factor to ensure the first place award.
The overall Product of the Year was a big hunk a hunk a burning iron called the Intel Modular Server. The system consists of up to six blade servers, storage and switching for small and mid-market companies that need high performance, but without the high price and typically installation complexities. Server refresh, anyone ?
If you have any products you would like us to review, please contact SysArc,Inc. and we will get back to you, time permitting.
Due to the wide variety of organizations located in the Washington DC area, we have an opportunity to review and test a number products each year in search of solutions for our customer’s unique business requirements. One resource we often consult is Computer Reseller News (CRN). As a matter of fact, they just released their latest selections for products of the year within several categories. Please visit the following link to learn (http://www.crn.com/it-channel/212202127;jsessionid=2YUT5N03I41FKQSNDLPSKH0CJUNN2JVN?pgno=1 ).
The CRN Test Center evaluates hundreds of offerings and reviews the technical features as well as the potential business implications of their product selections. We thought it would be helpful if we shared a fewof the highlights in the event your business was seeking similar solutions in the upcoming year. The product reviews are very insightful and written for both the technical and non-technical reader.
For the product of the year selection(s), there are a few new entrants, a couple of the usual recipients and afew that were real surprises.
One example of a new player in the market is the ZoneFlex 7942 from Ruckus Wireless. This product is a new Wireless Access Point but looks like a sure fire winner. It has patent pending technology that boosts the performance by pending horizontal and vertical polarized antennas that are able to coordinate multiple paths as signal strengths change on a client for your wireless network. You should be sure to check this solution out if you are implementing a wireless network in your organization in 2009.
Looking for a solid desktop at a great value ? Check out the Dell Vostro 220 at $319. It was built with an Intel Core 2 Duo E7200 CPU at 2.53GHz and 4GB of RAM. What a bargain!
We were a little surprised at their selection for “best” operating system. Windows Server 2008 was selected and based on how well Vista was received in the market place, we thought this was an interesting pick. The replacement for Windows Server 2003 gets high marks for streamlined server roles, increased performance, a free hypervisor for server virtualization, improved security and upgraded management tools.
Another surprise to us was in the Smartphone category. The Apple iPhone 3G won out over stiff competition from the Blackberry Storm and the T-Mobile G1 Android. Apple seems to have resolved the earlier issues it had with integrating over the firewall with corporate email systems including Microsoft Exchange and that could be a contributing factor to ensure the first place award.
The overall Product of the Year was a big hunk a hunk a burning iron called the Intel Modular Server. The system consists of up to six blade servers, storage and switching for small and mid-market companies that need high performance, but without the high price and typically installation complexities. Server refresh, anyone ?
If you have any products you would like us to review, please contact SysArc,Inc. and we will get back to you, time permitting.
Monday, December 8, 2008
SysArc Announces Additional Office Location in Washington D.C.
SysArc Announces Additional Office Location in Washington D.C.
Expansion Due to Continued Growth of Network and Infrastructure Support Services Business
Rockville, MD, December 5th, 2008—SysArc, Inc., a leading provider of tailored and affordable network support services and technical solutions to small and mid-sized businesses in the Virginia, Maryland, Washington, DC and Pennsylvania areas, is pleased to announce the recent opening of their latest office location at 1615 M Street, NW, Washington DC 20036.
“Despite current conditions in the economy, we are experiencing a substantial increase in business as organizations continue to struggle with aligning technology infrastructure to meet their business needs. Furthermore, as these organizations more closely examine these initiatives and review and develop their budgets, they are quickly realizing that they don’t need a full-time IT person. As such, our comprehensive and reliable suite of infrastructure and network support service are increasingly becoming a more attractive and viable option” stated James M. Eglin, Jr., Partner.
Managing Partner Tim Brennan declared, “Since this additional office is located in the heart of Downtown DC, our certified engineers and support staff can be more responsive when our customers require onsite assistance. Although we have advanced tools to support our customers remotely, it’s very comforting to them that we are able to be onsite in a matter of minutes if required.”
Expansion Due to Continued Growth of Network and Infrastructure Support Services Business
Rockville, MD, December 5th, 2008—SysArc, Inc., a leading provider of tailored and affordable network support services and technical solutions to small and mid-sized businesses in the Virginia, Maryland, Washington, DC and Pennsylvania areas, is pleased to announce the recent opening of their latest office location at 1615 M Street, NW, Washington DC 20036.
“Despite current conditions in the economy, we are experiencing a substantial increase in business as organizations continue to struggle with aligning technology infrastructure to meet their business needs. Furthermore, as these organizations more closely examine these initiatives and review and develop their budgets, they are quickly realizing that they don’t need a full-time IT person. As such, our comprehensive and reliable suite of infrastructure and network support service are increasingly becoming a more attractive and viable option” stated James M. Eglin, Jr., Partner.
Managing Partner Tim Brennan declared, “Since this additional office is located in the heart of Downtown DC, our certified engineers and support staff can be more responsive when our customers require onsite assistance. Although we have advanced tools to support our customers remotely, it’s very comforting to them that we are able to be onsite in a matter of minutes if required.”
Monday, November 10, 2008
Thursday, October 23, 2008
Network Support Company Blog
Please check out our Author's profile on our latest Corporate Blog at
http://www.businessmanagementdaily.com/authors/44/Tim-Brennan-&%3B-Jim-Eglin,-SysArc
http://www.businessmanagementdaily.com/authors/44/Tim-Brennan-&%3B-Jim-Eglin,-SysArc
Tuesday, October 21, 2008
Latest Maryland Network Support Listing
For additional information about our local IT support services, please visit our listing at http://www.insiderpages.com/b/15246753125#
SysArc--Disaster Recovery Solutions
We published another posting in our newest blog....
Please see http://www.businessmanagementdaily.com/articles/11620/1/Online-Backup-for-Effective-Disaster-Recovery/Page1.html# for additional information.
Please see http://www.businessmanagementdaily.com/articles/11620/1/Online-Backup-for-Effective-Disaster-Recovery/Page1.html# for additional information.
Thursday, October 16, 2008
Tuesday, October 7, 2008
Disaster Recovery Solutions
SysArc recently added a page to our website that describes our dependable and affordable disaster recovery solutions for small and mid-sized businesses located throughout Virginia, Maryland and Washington DC.
Thursday, October 2, 2008
Network Monitoring Software
We quickly realized that most small and growth focused organizations face many of the same technology challenges as their larger counterparts. However, they are somewhat limited in their ability to afford or implement a comprehensive solution.
As such, we are now offering all new clients SysArc Command Control 2.0 for no charge.
If an organization was to try and implement a similar solution themselves, the cost would typically be about $30,000.
This powerful, flexible and easy-to-use solution integrates our Network Monitoring Application with our IT Management Dashboard and allows their network to be proactively managed resulting in overall lower costs, increased compliance, fewer frustrated end-uses and optimized infrastructure operation.
SysArc, Inc. is pleased to offer select prospects up to $30,000 of our Network Monitoring and IT Management Software for no charge.
Please contact us at 1-800-699-6925 for additional details.
As such, we are now offering all new clients SysArc Command Control 2.0 for no charge.
If an organization was to try and implement a similar solution themselves, the cost would typically be about $30,000.
This powerful, flexible and easy-to-use solution integrates our Network Monitoring Application with our IT Management Dashboard and allows their network to be proactively managed resulting in overall lower costs, increased compliance, fewer frustrated end-uses and optimized infrastructure operation.
SysArc, Inc. is pleased to offer select prospects up to $30,000 of our Network Monitoring and IT Management Software for no charge.
Please contact us at 1-800-699-6925 for additional details.
Tuesday, September 30, 2008
Network Monitoring Tools
We are now recognized as expert bloggers.
Please check out our first post at
http://www.businessmanagementdaily.com/articles/2178/1/Reduce-Frustration-Improve-Performance-and-Lower-Costs-with-Network-Monitoring-Tools/Page1.html
Please check out our first post at
http://www.businessmanagementdaily.com/articles/2178/1/Reduce-Frustration-Improve-Performance-and-Lower-Costs-with-Network-Monitoring-Tools/Page1.html
Wednesday, September 17, 2008
System Administrator and Network Engineer Job Description
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
Friday, August 15, 2008
SysArc Announces Availability of Online Backup and Recovery Service From New Multi-Million Dollar Data Centers
SysArc Offers Industry Leading Backup and Disaster Recovery Service
For Immediate Release
August 14th, 2008
Rockville, MD-SysArc, a leading provider of network support services is pleased to announce the availability of their latest Data Vaulting Service for online back and disaster recovery.
This comprehensive offering is provided by two AT&T Data Centers located in the Washington D.C. area and in the Southeast. Built with the very latest software and hardware technology currently available, SysArc’s Service offers the reliability and security that customers demand for their critical data protection needs.
Since each Data Center possesses redundant dual uplinks that are connected directly to AT&T’s Global IP Backbone, as well as a minimum N+1 redundancy factor on all critical infrastructure systems, customers can be assured that there will be no downtime. In addition, these Data Centers are located within hardened facilities protected by multiple security measures including continuous closed circuit video surveillance, security breach alarms, electronic card key access, biometric palm scan and individual personal access codes.
The SysArc Data Vaulting Service has been designed with best-of-breed hardware and software to meet the demanding needs of enterprise backup and disaster recovery. Multiple servers and storage devices from industry leaders EMC and Dell have been deployed to mange even the largest volumes of data protection. The backup and recovery software is provided by Asigra, and does not require Agents to complete a backup and recovery. This software was specifically developed as a multi-site backup and recovery solution for both enterprises and service providers.
Tim Brennan, Managing Partner of SysArc stated “We took a lot of time to fully understand the needs of our customers and quickly realized that we would have to offer the most robust solution possible. The Asigra application has advanced compression and de-duplication features that significantly reduces the amount of data to be sent across the wire, which reduces bandwidth degradation and saves our customers money on the storage costs. The application also works on multiple operating systems and configurations so that we can backup and restore almost any server and desktop that our customers have deployed in their environment, no matter where they are in the world. We believe our customers will appreciate and see tremendous benefits to this solution for the storage of their critical information.”
Additional benefits of SysArc’s Service include;
• Regulatory Compliance Adherence – Guaranteed off-site backups help companies comply with applicable regulatory requirements, including Sarbanes Oxley, HIPAA, SEC/NASD and other industry specific regulations.
• Reduced Risk - The vulnerability of your organization having incomplete or corrupted tape backups is virtually eliminated.
• Reduced IT Support Costs – Since there are not any Agents used, no software has to be loaded on target servers. This will reduce computer systems interruptions. In addition, the error prone handling of tapes is completely eliminated. Finally, IT professional’s weekly effort to perform and manage backups is reduced by at least 60%.
• Improved Disaster Contingency - The service has inherent disaster recovery capabilities, which enhances your ability to recover more quickly and efficiently.
• Enhanced End-User Productivity - Individual files which were accidentally deleted or become corrupted can be restored in minutes.
• Cost-Effective - The SysArc Data Vaulting service is offered at price points that are competitive with hardware/software offerings that try to address the same issues.
• Minimal Capital Outlay - The SysArc Data Vaulting Service is charged on a flat monthly 'usage' basis with a minimal one-time installation charge.
• Reduced Back Up Interval - Advanced software functionality dramatically reduces the actual amounts of data transmitted to SysArc.
• Improved Security - Your data is encrypted using the AES encryption standard (256 bit) and stored off-site at the AT&T Data center.
• Future Proof Design - The SysArc Data Vaulting Service can inherently scale as the amount of data increases.
“We believe that this sizable investment in hardware, software, technology and processes clearly demonstrates a strong commitment to the marketplace to provide the most robust online backup and recovery solution possible. Furthermore, since the amount of data organizations create and need to maintain is growing exponentially each year, a solution that is dependable, easy-to-use and implement, and competitively priced, will be very favorably received” stated James M. Eglin, Jr., Partner.
About SysArc, Inc.
SysArc offers dependable and affordable infrastructure network and technical support services to commercial organizations throughout the United States. Their service offerings include; network support, helpdesk support, network design, network installation, server support, server monitoring and maintenance, managed co-location, and data center relocation services. For additional information, please visit us at http://www.sysarc.com or call us at 1800-699-0925.
For Immediate Release
August 14th, 2008
Rockville, MD-SysArc, a leading provider of network support services is pleased to announce the availability of their latest Data Vaulting Service for online back and disaster recovery.
This comprehensive offering is provided by two AT&T Data Centers located in the Washington D.C. area and in the Southeast. Built with the very latest software and hardware technology currently available, SysArc’s Service offers the reliability and security that customers demand for their critical data protection needs.
Since each Data Center possesses redundant dual uplinks that are connected directly to AT&T’s Global IP Backbone, as well as a minimum N+1 redundancy factor on all critical infrastructure systems, customers can be assured that there will be no downtime. In addition, these Data Centers are located within hardened facilities protected by multiple security measures including continuous closed circuit video surveillance, security breach alarms, electronic card key access, biometric palm scan and individual personal access codes.
The SysArc Data Vaulting Service has been designed with best-of-breed hardware and software to meet the demanding needs of enterprise backup and disaster recovery. Multiple servers and storage devices from industry leaders EMC and Dell have been deployed to mange even the largest volumes of data protection. The backup and recovery software is provided by Asigra, and does not require Agents to complete a backup and recovery. This software was specifically developed as a multi-site backup and recovery solution for both enterprises and service providers.
Tim Brennan, Managing Partner of SysArc stated “We took a lot of time to fully understand the needs of our customers and quickly realized that we would have to offer the most robust solution possible. The Asigra application has advanced compression and de-duplication features that significantly reduces the amount of data to be sent across the wire, which reduces bandwidth degradation and saves our customers money on the storage costs. The application also works on multiple operating systems and configurations so that we can backup and restore almost any server and desktop that our customers have deployed in their environment, no matter where they are in the world. We believe our customers will appreciate and see tremendous benefits to this solution for the storage of their critical information.”
Additional benefits of SysArc’s Service include;
• Regulatory Compliance Adherence – Guaranteed off-site backups help companies comply with applicable regulatory requirements, including Sarbanes Oxley, HIPAA, SEC/NASD and other industry specific regulations.
• Reduced Risk - The vulnerability of your organization having incomplete or corrupted tape backups is virtually eliminated.
• Reduced IT Support Costs – Since there are not any Agents used, no software has to be loaded on target servers. This will reduce computer systems interruptions. In addition, the error prone handling of tapes is completely eliminated. Finally, IT professional’s weekly effort to perform and manage backups is reduced by at least 60%.
• Improved Disaster Contingency - The service has inherent disaster recovery capabilities, which enhances your ability to recover more quickly and efficiently.
• Enhanced End-User Productivity - Individual files which were accidentally deleted or become corrupted can be restored in minutes.
• Cost-Effective - The SysArc Data Vaulting service is offered at price points that are competitive with hardware/software offerings that try to address the same issues.
• Minimal Capital Outlay - The SysArc Data Vaulting Service is charged on a flat monthly 'usage' basis with a minimal one-time installation charge.
• Reduced Back Up Interval - Advanced software functionality dramatically reduces the actual amounts of data transmitted to SysArc.
• Improved Security - Your data is encrypted using the AES encryption standard (256 bit) and stored off-site at the AT&T Data center.
• Future Proof Design - The SysArc Data Vaulting Service can inherently scale as the amount of data increases.
“We believe that this sizable investment in hardware, software, technology and processes clearly demonstrates a strong commitment to the marketplace to provide the most robust online backup and recovery solution possible. Furthermore, since the amount of data organizations create and need to maintain is growing exponentially each year, a solution that is dependable, easy-to-use and implement, and competitively priced, will be very favorably received” stated James M. Eglin, Jr., Partner.
About SysArc, Inc.
SysArc offers dependable and affordable infrastructure network and technical support services to commercial organizations throughout the United States. Their service offerings include; network support, helpdesk support, network design, network installation, server support, server monitoring and maintenance, managed co-location, and data center relocation services. For additional information, please visit us at http://www.sysarc.com or call us at 1800-699-0925.
Thursday, August 7, 2008
Data Vaulting From SysArc
The need for reliable data backup has never been greater. Recent studies have shown that 50% of companies that experience total data loss are out of business within one year and 90% within two years. Data backup is an insurance policy that no business can afford to be without.
Tape backup systems have been the predominant method of data backup for 40 years. Like most 40-year-old technologies, tape is outmoded for data backup and restore. According to the research firm The Yankee Group, 40% of tape backups fail while industry analyst Baroudi Bloor reports that 50% of tape restores fail. Thus, disk-based backup systems, especially off-site, online backup system such as the SysArc Data Vaulting offering, is increasing. According to the Gartner Group, by 2008, expenditures on disk-based backup will be greater than expenditures on tape backup.
The SysArc Data Vaulting service performs world class unattended online backup and restore functionality. The offering is differentiated from traditional backup and restore software in the marketplace because the backup/restore functionality was built for service provisioning from the ground up and incorporates a variety of tools, functions, and architecture specifically for that purpose.
The service extends the traditional client/server architecture of most data protection and management products available on the market by adopting an “agentless” architecture. This makes the service unique because there is no need to install an “agent” or “client” on every target machine that needs to be protected. It fully integrates with existing Windows NT/2000/2003 domains, Trusts and Novell NDS trees, and otherwise adopts the LAN’s existing security settings. The only exception to this “agentless” architecture is for MS-Exchange Message Level Restore (MLR), which requires a small agent on the Exchange server due to Microsoft-imposed restrictions.
Architecture
While SysArc recognizes that each client’s architecture is unique, a generalized architecture is shown in Figure 1. Everything to the left of the IP WAN Internet “cloud” represents the customer environment while everything to the right represents the SysArc infrastructure.
SysArc Data Vaulting is comprised of the SysArc Gateway and the SysArc DataVault. The SysArc Gateway (installed within the customer infrastructure) runs on a Windows 2003 Server platform and collects data to be protected. The SysArc Gateway sends the data in compressed and encrypted format to the SysArc DataVault (installed in our data center) which runs on a Windows 2003 Server platform.
The SysArc Gateway hosts two software applications. DS-Client is a Windows NT type service that is always operating to check schedule times, implement file and data block transfers, and perform backups/restores. DS-User is a graphical user interface (GUI) that is used to configure, control and monitor the DS-Client application. DS-User may also be installed on any PC to monitor the activity on the DS-Client application on the Gateway (so long as there is IP connectivity between the PC hosting DS-User and the Gateway).
From the diagram above, you can see that only one instance of the SysArc Gateway software can protect data residing in numerous servers and workstations across the network. For remote offices, another SysArc Gateway is installed at each location.
A smaller footprint software suite (also consisting of DS-User and DS-Client) exists on each laptop PC to be backed up. This software handles backing up files on the individual laptop PC by communicating directly with the data center, bypassing the SysArc Gateway. This architecture allows the laptop or desktop to be backed up anywhere in the world, as long as an Internet connection exists.
Data Backup
SysArc Data Vaulting stores customers’ data in encrypted and compressed format to ensure privacy. Moreover, SysArc Data Vaulting optimizes the amount of data stored on the SysArc DataVault by using delta blocking and common file elimination technologies. Delta blocking ensures that after an initial data backup, no updated file will ever be backed up in its entirety. Rather, we segment the file into 1K and 2K blocks and then back up only those blocks that have changed. This typically provides significant storage size savings over traditional back up techniques where a single change in a file entails the entire file having to be backed up. Common file elimination ensures that the same data is never transmitted offsite more than twice, thereby saving the bandwidth to transmit only new, unique data. Due to the way this technique is applied, it does not matter if the files are on different servers, or even have different filenames, the SysArc Gateway will still never transmit more than two copies.
These two processes, along with compression, reduce the amount of data that is stored on the SysArc DataVault, which is typically a much lower figure than the amount of data that is protected. Since we charge you based on the amount of data stored, we pass these savings onto you.
At all times in the process, your data is encrypted (up to 256 bit AES) so that no one, not even SysArc personnel, can access your data. You set the encryption key and thus you control access.
The SysArc Gateway retains the latest copy of all backed up data. All previous generations of data (a generation is defined as a backed up version of a file) are stored on the SysArc DataVault.
Data Restore
The SysArc Gateway console allows the authorized customer network administrator to quickly and easily select and restore data. Data can be restored to the original server or to a remote system. Multiple restore operations to separate servers can be performed from a single DS-User Administrator console, making this particularly suitable for a help desk role.
Any restore of the latest version of the backed up data (e.g. the current MS Exchange email information store) can be accomplished by restoring from the SysArc Gateway. Alternatively, restores of past versions of data involve accessing the data on the SysArc DataVault.
There are three methods in which data can be restored, each of which represents a unique scale of data restore. The first is online, where data is restored across the network. The second is where the restore data is delivered via a portable SysArc disk or media. The third is for major disaster recovery and uses a portable SysArc DataVault that is delivered to the customer’s site or alternative disaster recovery location.
Data Restore – Online
The primary method of data restoration is online. Using a wizard driven GUI, your administrator or help desk personnel can easily search for and select the proper data, its proper generation and the target destination server to enable restores in minutes. There is no need to retrieve tapes, mount them, and then hope that the media was not physically damaged during transfer. Depending on the version of the data, the SysArc system automatically searches its archives on the SysArc Gateway and the SysArc DataVault to find the optimal location from which to implement the restore. Typical data size on this type of restore is 1 MB to 10 GB.
Data Restore – Portable Disk
The second method of data restoration is via a SysArc portable disk. Using another wizard driven GUI, your administrator or help desk personnel will request that a copy of the backed up data is copied to a portable SysArc disk/media. Once our data center staff accomplishes the restore to the disk/media, the disk/media will be transported to your site. Another on-screen wizard will guide your administrator or help desk personnel through the process of restoring the information from the disk/media to a target destination server. This level of restore is used in instances of major data loss, like a major database server or multiple servers. Typical data size on this type of restore is 10 GB to 100 GB.
Data Restore – Portable DataVault
The third restore option is to request a portable SysArc DataVault. This could be used as an alternative to the portable SysArc disk or in a major disaster situation where complete backup data is required. SysArc will deliver the portable SysArc DataVault to either the customer’s site or an alternate disaster recovery location. The portable SysArc DataVault is then connected to the customer’s SysArc Gateway via a private LAN connection. In the event of a complete loss of the customer’s Gateway, an alternative Gateway will be designated. Data can then be restored in the same way as for an online restore but with the performance benefit of the portable SysArc DataVault being on an internal SysArc Gateway LAN. Typical data size on this type of restore is hundreds of GB to multiple TB.
Benefits
SysArc Data Vaulting can protect a range of network platforms and applications such as Windows, NetWare, UNIX, and Linux based data. NetWare 3 capability includes support for bindery, and NetWare 4 and 5 include support for NDS. Windows environments are fully supported including permissions and streams on NTFS volumes, registry, active directory, and so on.
SysArc extends its backup and restore capability by adding its SysArc Data Vaulting for Laptops and Desktops product, which provides the ability to backup laptop users while they are on travel, working at home, or working at a customer site. A scaled down version of the Gateway software (DS-Client and DS-User) is installed locally on the laptop that periodically (during a specific time schedule) checks for an Internet connection to the SysArc DataVault. Once a connection is detected, the agent sends the changed data in compressed and encrypted format to the SysArc DataVault.
The agent runs in the background and can be customized to use very little CPU power on the laptop (as low as 5%). The user is notified when two scheduled backups have been missed. Restores can be performed either online, or via a portable SysArc disk/media.
MS-SQL and MS-Exchange are fully supported without a need to stop the service or install any agent on the host machine. This is accomplished because Microsof developed SQL and Exchange with the backup requirement in mind. Both products can respond to API calls requesting the services to dump their data, while online, to an external destination. The SysArc Gateway simply asks the specified MS SQL or Exchange server to stream the data to the SysArc Gateway where it is compressed, encrypted and transmitted to the SysArc DataVault. This process is a supported Microsoft function and guarantees compatibility with your existing Microsoft systems. Online (also known as “hot”) backups for Oracle 8 are supported as well.
For MS-Exchange Message Level Restore (known more generically as “Brick Level Restore”), an agent is installed on the MS Exchange server to adhere to Microsoft requirements. This allows for backup and restore of individual MS-Exchange and MS-Outlook mailboxes and folders (such as contacts or calendar), as well as individual items within the mailbox or folder. The Message Level Restore (MLR) feature allows for restore of mail messages, calendar items, etc while the MS Exchange system remains online and fully functional for all users.
Tape backup systems have been the predominant method of data backup for 40 years. Like most 40-year-old technologies, tape is outmoded for data backup and restore. According to the research firm The Yankee Group, 40% of tape backups fail while industry analyst Baroudi Bloor reports that 50% of tape restores fail. Thus, disk-based backup systems, especially off-site, online backup system such as the SysArc Data Vaulting offering, is increasing. According to the Gartner Group, by 2008, expenditures on disk-based backup will be greater than expenditures on tape backup.
The SysArc Data Vaulting service performs world class unattended online backup and restore functionality. The offering is differentiated from traditional backup and restore software in the marketplace because the backup/restore functionality was built for service provisioning from the ground up and incorporates a variety of tools, functions, and architecture specifically for that purpose.
The service extends the traditional client/server architecture of most data protection and management products available on the market by adopting an “agentless” architecture. This makes the service unique because there is no need to install an “agent” or “client” on every target machine that needs to be protected. It fully integrates with existing Windows NT/2000/2003 domains, Trusts and Novell NDS trees, and otherwise adopts the LAN’s existing security settings. The only exception to this “agentless” architecture is for MS-Exchange Message Level Restore (MLR), which requires a small agent on the Exchange server due to Microsoft-imposed restrictions.
Architecture
While SysArc recognizes that each client’s architecture is unique, a generalized architecture is shown in Figure 1. Everything to the left of the IP WAN Internet “cloud” represents the customer environment while everything to the right represents the SysArc infrastructure.
SysArc Data Vaulting is comprised of the SysArc Gateway and the SysArc DataVault. The SysArc Gateway (installed within the customer infrastructure) runs on a Windows 2003 Server platform and collects data to be protected. The SysArc Gateway sends the data in compressed and encrypted format to the SysArc DataVault (installed in our data center) which runs on a Windows 2003 Server platform.
The SysArc Gateway hosts two software applications. DS-Client is a Windows NT type service that is always operating to check schedule times, implement file and data block transfers, and perform backups/restores. DS-User is a graphical user interface (GUI) that is used to configure, control and monitor the DS-Client application. DS-User may also be installed on any PC to monitor the activity on the DS-Client application on the Gateway (so long as there is IP connectivity between the PC hosting DS-User and the Gateway).
From the diagram above, you can see that only one instance of the SysArc Gateway software can protect data residing in numerous servers and workstations across the network. For remote offices, another SysArc Gateway is installed at each location.
A smaller footprint software suite (also consisting of DS-User and DS-Client) exists on each laptop PC to be backed up. This software handles backing up files on the individual laptop PC by communicating directly with the data center, bypassing the SysArc Gateway. This architecture allows the laptop or desktop to be backed up anywhere in the world, as long as an Internet connection exists.
Data Backup
SysArc Data Vaulting stores customers’ data in encrypted and compressed format to ensure privacy. Moreover, SysArc Data Vaulting optimizes the amount of data stored on the SysArc DataVault by using delta blocking and common file elimination technologies. Delta blocking ensures that after an initial data backup, no updated file will ever be backed up in its entirety. Rather, we segment the file into 1K and 2K blocks and then back up only those blocks that have changed. This typically provides significant storage size savings over traditional back up techniques where a single change in a file entails the entire file having to be backed up. Common file elimination ensures that the same data is never transmitted offsite more than twice, thereby saving the bandwidth to transmit only new, unique data. Due to the way this technique is applied, it does not matter if the files are on different servers, or even have different filenames, the SysArc Gateway will still never transmit more than two copies.
These two processes, along with compression, reduce the amount of data that is stored on the SysArc DataVault, which is typically a much lower figure than the amount of data that is protected. Since we charge you based on the amount of data stored, we pass these savings onto you.
At all times in the process, your data is encrypted (up to 256 bit AES) so that no one, not even SysArc personnel, can access your data. You set the encryption key and thus you control access.
The SysArc Gateway retains the latest copy of all backed up data. All previous generations of data (a generation is defined as a backed up version of a file) are stored on the SysArc DataVault.
Data Restore
The SysArc Gateway console allows the authorized customer network administrator to quickly and easily select and restore data. Data can be restored to the original server or to a remote system. Multiple restore operations to separate servers can be performed from a single DS-User Administrator console, making this particularly suitable for a help desk role.
Any restore of the latest version of the backed up data (e.g. the current MS Exchange email information store) can be accomplished by restoring from the SysArc Gateway. Alternatively, restores of past versions of data involve accessing the data on the SysArc DataVault.
There are three methods in which data can be restored, each of which represents a unique scale of data restore. The first is online, where data is restored across the network. The second is where the restore data is delivered via a portable SysArc disk or media. The third is for major disaster recovery and uses a portable SysArc DataVault that is delivered to the customer’s site or alternative disaster recovery location.
Data Restore – Online
The primary method of data restoration is online. Using a wizard driven GUI, your administrator or help desk personnel can easily search for and select the proper data, its proper generation and the target destination server to enable restores in minutes. There is no need to retrieve tapes, mount them, and then hope that the media was not physically damaged during transfer. Depending on the version of the data, the SysArc system automatically searches its archives on the SysArc Gateway and the SysArc DataVault to find the optimal location from which to implement the restore. Typical data size on this type of restore is 1 MB to 10 GB.
Data Restore – Portable Disk
The second method of data restoration is via a SysArc portable disk. Using another wizard driven GUI, your administrator or help desk personnel will request that a copy of the backed up data is copied to a portable SysArc disk/media. Once our data center staff accomplishes the restore to the disk/media, the disk/media will be transported to your site. Another on-screen wizard will guide your administrator or help desk personnel through the process of restoring the information from the disk/media to a target destination server. This level of restore is used in instances of major data loss, like a major database server or multiple servers. Typical data size on this type of restore is 10 GB to 100 GB.
Data Restore – Portable DataVault
The third restore option is to request a portable SysArc DataVault. This could be used as an alternative to the portable SysArc disk or in a major disaster situation where complete backup data is required. SysArc will deliver the portable SysArc DataVault to either the customer’s site or an alternate disaster recovery location. The portable SysArc DataVault is then connected to the customer’s SysArc Gateway via a private LAN connection. In the event of a complete loss of the customer’s Gateway, an alternative Gateway will be designated. Data can then be restored in the same way as for an online restore but with the performance benefit of the portable SysArc DataVault being on an internal SysArc Gateway LAN. Typical data size on this type of restore is hundreds of GB to multiple TB.
Benefits
SysArc Data Vaulting can protect a range of network platforms and applications such as Windows, NetWare, UNIX, and Linux based data. NetWare 3 capability includes support for bindery, and NetWare 4 and 5 include support for NDS. Windows environments are fully supported including permissions and streams on NTFS volumes, registry, active directory, and so on.
SysArc extends its backup and restore capability by adding its SysArc Data Vaulting for Laptops and Desktops product, which provides the ability to backup laptop users while they are on travel, working at home, or working at a customer site. A scaled down version of the Gateway software (DS-Client and DS-User) is installed locally on the laptop that periodically (during a specific time schedule) checks for an Internet connection to the SysArc DataVault. Once a connection is detected, the agent sends the changed data in compressed and encrypted format to the SysArc DataVault.
The agent runs in the background and can be customized to use very little CPU power on the laptop (as low as 5%). The user is notified when two scheduled backups have been missed. Restores can be performed either online, or via a portable SysArc disk/media.
MS-SQL and MS-Exchange are fully supported without a need to stop the service or install any agent on the host machine. This is accomplished because Microsof developed SQL and Exchange with the backup requirement in mind. Both products can respond to API calls requesting the services to dump their data, while online, to an external destination. The SysArc Gateway simply asks the specified MS SQL or Exchange server to stream the data to the SysArc Gateway where it is compressed, encrypted and transmitted to the SysArc DataVault. This process is a supported Microsoft function and guarantees compatibility with your existing Microsoft systems. Online (also known as “hot”) backups for Oracle 8 are supported as well.
For MS-Exchange Message Level Restore (known more generically as “Brick Level Restore”), an agent is installed on the MS Exchange server to adhere to Microsoft requirements. This allows for backup and restore of individual MS-Exchange and MS-Outlook mailboxes and folders (such as contacts or calendar), as well as individual items within the mailbox or folder. The Message Level Restore (MLR) feature allows for restore of mail messages, calendar items, etc while the MS Exchange system remains online and fully functional for all users.
Wednesday, August 6, 2008
SysArc Expands Our Network Support Team
Sysarc is pleased to announce that the following individuals are now part of our quickly expanding team of technical support professionals.
Brian Heise – Sr. Network Engineer
Brian has 8 years of field experience as a Network Engineer with a concentration on network design, implementation and support with solutions from Cisco, Dell, Sonicwall, Microsoft, HP and EMC. Brian’s specialty is solving complex networking issues that require in-depth knowledge of both hardware and software. Brian recently joined and has been the lead technical representative for several assigned Managed Services customers where he handles the daily proactive maintenance and troubleshooting of technical issues that arise on a daily basis. Prior to joining SysArc, Brian was with Vie de France as a Network Engineer and with LANDoctor as a Field Engineer/Technician. Brian has obtained his CCNA and MCSE certifications from Cisco and Microsoft respectively.
Sam Abouissa – Sr. Network Engineer
Sam has 12 years of field experience as a Network Engineer with a concentration on desktop and server support in the Microsoft and Novell environments. Sam’s specialty is working with customers to resolve their technical issues quickly and to proactively recommend solutions that deliver business value to his customers. Sam also recently joined SysArc and is the lead technical representative for several assigned Managed Services customers where he handles the daily proactive maintenance and troubleshooting of technical issues that arise on a daily basis. Prior to joining SysArc, Sam was with Lockheed Martin for 7 years as a Sr. Network Engineer. Sam has obtained his MCSE certifications from Microsoft.
Brian Heise – Sr. Network Engineer
Brian has 8 years of field experience as a Network Engineer with a concentration on network design, implementation and support with solutions from Cisco, Dell, Sonicwall, Microsoft, HP and EMC. Brian’s specialty is solving complex networking issues that require in-depth knowledge of both hardware and software. Brian recently joined and has been the lead technical representative for several assigned Managed Services customers where he handles the daily proactive maintenance and troubleshooting of technical issues that arise on a daily basis. Prior to joining SysArc, Brian was with Vie de France as a Network Engineer and with LANDoctor as a Field Engineer/Technician. Brian has obtained his CCNA and MCSE certifications from Cisco and Microsoft respectively.
Sam Abouissa – Sr. Network Engineer
Sam has 12 years of field experience as a Network Engineer with a concentration on desktop and server support in the Microsoft and Novell environments. Sam’s specialty is working with customers to resolve their technical issues quickly and to proactively recommend solutions that deliver business value to his customers. Sam also recently joined SysArc and is the lead technical representative for several assigned Managed Services customers where he handles the daily proactive maintenance and troubleshooting of technical issues that arise on a daily basis. Prior to joining SysArc, Sam was with Lockheed Martin for 7 years as a Sr. Network Engineer. Sam has obtained his MCSE certifications from Microsoft.
Tuesday, August 5, 2008
Network Support Services
Please check back shortly for the latest information about our multi-million dollar operations center.
In the interim, please visit the Network Support leader online.
In the interim, please visit the Network Support leader online.
Subscribe to:
Posts (Atom)
Posts
